RETURNS & REFUNDS
We hope that you are happy with your purchase from Explicit, however we understand that sometimes things just aren't quite right or that you might change your mind. We are able to offer a refund for any unwanted items that are returned to us in a new, unworn and saleable condition with the original packaging and all Explicit garment tags and labels still attached.
All returns must be made within 14 working days of you receiving your order.
Returns should be wrapped securely in appropriate packaging to ensure the goods arrive with us in their original condition. We reserve the right to refuse a refund/exchange for damages caused by insufficient packaging.
Returns are at the cost of the customer. You may use any courier you wish; however, you are entirely responsible for the returned goods until they are signed for at our warehouse. We advise that returns are made via recorded delivery and/or that a proof of postage is obtained, in the unlikely event that these should go missing in the post. We reserve the right to refuse a refund/exchange for returns that fail to arrive with us and where no proof of postage/tracking is available.
Please complete the dispatch note paperwork received within your parcel stating your reason for return. This paperwork also contains details of your order that will help us identify it and refund more efficiently. Please peel away the returns address sticker at the bottom of this paperwork and attach to your parcel ensuring all other previous details are covered.
Please affix the appropriate postage.
Should you misplace the paperwork for your order, please enclose details of your order number, name, address and reason for return and send to:
Treyouldon,Pancrasweek
Holsworthy,Devon
EX227JT
Any problems please do not hesitate to contact us via email:
Info@explicitclothing.co.uk
